Frequently Asked Questions

Browse through our FAQs to quickly find solutions to most commonly asked queries, or feel free to reach out to our dedicated support team for personalized assistance. At
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ENTRY, we're committed to providing you with the support you need to make the most of your experience with us. Don't hesitate to call us at
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PHONE_STATIC
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PHONE, email us at
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EMAIL, or use our Live Support chat to talk to one of our experts.

I have a question about upgrading my account?

If the answer you are looking for is not on our FAQ page, then please call us at
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PHONE_STATIC
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PHONE or send us an email at
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EMAIL and we will be happy to assist you with any questions that you may have.

How can I cancel my membership?

If you want to cancel your membership with us you can email us at
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EMAIL call us at
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PHONE_STATIC
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PHONE, or speak to one of our representatives about it via Live Chat.

I forgot my login information, can someone help?

Our customer service representatives can help you retrieve your username or password information by calling them directly at
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PHONE as well as by using the email form or the Live Chat feature on the website.

My credit card keeps getting declined and I don’t know why?

There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at
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PHONE_STATIC
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PHONE or send us an email at
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EMAIL. You can always check with your financial institution as well to see if there is a problem with the card.

How do I know it is safe to put my credit card information online?

We use a special encryption page when you sign up that only shows the last four digits of your credit card number. We would never violate your privacy by displaying your private information. If you would like to learn more about our privacy policy, call us at
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PHONE or email us at
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EMAIL.